This Privacy Policy explains how [Company Legal Name] (“Chic Skin Lab,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit https://chicskinlab.com/ (the “Site”) and use any related services (collectively, the “Services”). Here’s the core idea: we collect some information to operate the Site, communicate with you, improve performance/marketing, and keep things secure.
If you do not agree with this Privacy Policy, please do not use the Services.
1) Information We Collect
We collect information in three main ways: (a) you provide it, (b) we collect it automatically, and (c) we receive it from third parties.
A) Information you provide
Depending on how you use the Site, you may provide:
Contact details (e.g., name, email, phone number)
Form submissions (e.g., messages, inquiries, appointment requests, quiz responses)
Purchase details (if you buy products/services): order info, shipping address, and transaction history
Note: Payment card details are typically handled by a payment processor and not stored by us directly.
Account details (if accounts are offered): login and profile information
Photos or skin-related details (if you upload/share them): for example, selfies, concerns, or routine details (only what you choose to submit)
B) Information collected automatically
When you visit the Site, we may collect:
Device data (IP address, browser type, device identifiers)
Usage data (pages viewed, time spent, clicks, referring/exit pages)
Approximate location (derived from IP address)
Cookies and similar technologies (see “Cookies & Tracking”)
C) Information from third parties
We may receive information from:
Analytics providers (Site performance and usage insights)
Advertising partners (if ads/remarketing are used)
Ecommerce / payment processors (payment status, fraud signals)
Email/SMS providers (delivery and engagement metrics)
2) How We Use Your Information
We use information to:
Provide and operate the Site and Services
Respond to inquiries and provide customer support
Process orders/appointments (if applicable), including confirmations and service messages
Send marketing communications (where permitted; you can opt out)
Personalize content and improve user experience
Run analytics to understand what’s working and what isn’t
Prevent fraud and secure the Site (including monitoring and debugging)
Comply with legal obligations and enforce our terms
3) Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Keep the Site working (security, preferences, basic functions)
Understand traffic and usage (analytics)
Measure marketing effectiveness and (if enabled) deliver targeted advertising
Your cookie choices
You can manage cookies through your browser settings (block/delete cookies).
If we use a cookie consent banner, you can adjust non-essential cookie preferences there (where required by law).
Blocking certain cookies may impact Site functionality.
4) How We Share Information
We may share information in these situations:
A) Service providers
We share information with vendors that help us run the Services (hosting, analytics, email delivery, customer support, ecommerce tools). They are authorized to use information only as needed to provide services to us.
B) Payment processing (if applicable)
Payments are processed by third parties (e.g., Stripe, PayPal, Shop Pay). Their privacy policies govern their handling of payment information.
C) Legal, safety, and compliance
We may disclose information if necessary to:
Comply with law or legal process
Protect rights, safety, and security of users, our business, or the public
Investigate fraud or security incidents
D) Business transfers
If we undergo a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
E) With your consent
We may share information when you instruct or authorize us to do so.
5) Sensitive Information & Skin Content (Important)
If you submit photos or details about your skin concerns, routine, allergies, or treatments, you’re choosing to share potentially sensitive personal information.
Please do not submit highly sensitive data you don’t want stored or processed (unless the Site specifically requests it for a defined purpose and provides appropriate safeguards).
The Site is not intended to be used for medical emergencies.
No medical advice
Content on the Site is for informational/educational purposes and is not medical advice. Always consult a qualified healthcare professional for medical concerns.
6) Email & SMS Marketing Choices
If you sign up for marketing messages:
Email: You can unsubscribe via the link in any email.
SMS (if used): You can opt out by replying STOP (or as instructed in the message). Message/data rates may apply.
Even if you opt out of marketing, we may still send non-promotional messages (e.g., order confirmations, service updates).
7) Data Retention
We keep personal information only as long as reasonably necessary to:
Provide the Services
Maintain records (orders, support requests)
Comply with legal obligations
Resolve disputes and enforce agreements
Retention periods vary based on the type of data and why we collected it.
8) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is perfectly secure, and we cannot guarantee absolute security.
9) Children’s Privacy
The Services are not intended for children under 13 (or a higher age if required by local law). We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us so we can take appropriate steps.
10) International Visitors
If you access the Site from outside [Country], your information may be processed in countries where we or our service providers operate. Data protection laws may differ from those in your location.
11) Your Privacy Rights
Depending on where you live, you may have rights to:
Access your personal information
Correct inaccurate information
Delete information (subject to exceptions)
Opt out of certain processing (e.g., targeted advertising in some regions)
Withdraw consent where processing is based on consent
How to exercise rights
Contact us at [privacy@chicskinlab.com]. We may need to verify your identity before fulfilling your request.
California/US states note (optional): Depending on configuration, certain cookies may be considered “sharing” for targeted advertising. Where required, we provide opt-out mechanisms.
12) Third-Party Links
The Site may include links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Material changes may be communicated via the Site or by email where appropriate.